WhatsApp Auto-Reply for Business With an Order Now Button

⚡ In short

Socialknocks Instant Replies for WhatsApp sends an automatic reply when a customer's message contains your keywords (like menu or order), with a tappable Order Now button that opens your online store. You can add tap buttons for call, map, Google review and chat, plus a product catalog. Ordering happens on your store, not inside WhatsApp. You connect WhatsApp through Meta's own sign-up flow.

What it does

Keyword replies: if a message contains words like menu, order, price or delivery, it replies automatically.
Order Now button: a tappable button opens your online store, where customers pick items and check out.
Extra tap buttons: call, map, Google review, chat or a link of your choice.
Product catalog: show product cards from your store or ones you upload.
Short cooldown between auto-replies so customers are not spammed.

What it does not do

Ordering does not happen inside the WhatsApp chat: customers tap the button and order on your store. We chose this because it is simpler and clearer for customers, with the full menu, variants and checkout in one place.

How to set it up

Open Chat Builder, then Channels, then WhatsApp.
Connect your WhatsApp number through Meta's sign-up flow.
Choose your keywords and write a short welcome message.
Set the button link to your store or any page, and add the tap buttons you want.
Test it by messaging your number with one of your keywords.

Works with the rest of Instant Replies

The same Chat Builder auto-replies to Instagram, Facebook and Threads DMs and comments in your brand's voice. See how to automate Instagram DM replies and the Chat Builder page.

Best practices

Keep the welcome message short and friendly.
Use clear keywords your customers actually type.
Always give an easy way to reach a person.
Follow WhatsApp's business messaging policies and only message people who contacted you.

Pairs well with your store

Send customers to your online ordering store or share your digital business card.

Keep reading

🛍️

Online store

Menu or products, cart and checkout.

🧾

Mini POS

Counter orders and branded receipts.

🤖

AI agent

Plans, writes and posts your content.

💬

Instant Replies

Auto-reply on Instagram, Facebook, Threads and WhatsApp.

📇

Digital card

One tap to contact, review and navigate.

📊

Analytics

Store, card and social in one view.

Start free Compare tools

Frequently asked questions

Can I auto-reply on WhatsApp?

Yes. Instant Replies can answer keyword messages automatically with a button that opens your store.

Can customers order inside WhatsApp?

No. They tap the Order Now button and order on your online store.

What buttons can I add?

Order Now plus tap buttons for call, map, Google review, chat or a link.

How do I connect WhatsApp?

Through Meta's own sign-up flow in Chat Builder, under Channels, then WhatsApp.

Does it work on Instagram and Facebook too?

Yes. Instant Replies also handles Instagram, Facebook and Threads DMs and comments.

Marketing that runs itself

Answer WhatsApp while you work

Set keywords, add your store link and let it reply.

Start free See pricing

WhatsApp auto-reply for business, with an Order Now button